Do wedding guests need to install an app?+
No. Guests scan the QR with their phone camera. The upload page opens in the browser on any iPhone or Android, in English, Bahasa Melayu, Simplified or Traditional Chinese.
How do I show the photos during the reception?+
Open the live display link on any screen or projector. New uploads appear within seconds. On Pro you can lock the display with a PIN so only your table controls what the room sees.
Can I print a wedding album from the guest photos?+
Yes. The album editor exports a print-ready PDF in A4, Letter or Square. Take it to any print shop, or use our print partners.
How do guests find their seats?+
Print one seat-finder QR at the entrance. Guests scan, type their name, and see their table highlighted on your actual floor plan — same layout your planner sent them.
What does it cost for one wedding?+
The trial is free with 50 uploads, enough to test end to end. A full wedding runs on Pro at $19/month: unlimited uploads, video messages, and the PIN-locked live wall. Cancel after the wedding.
What if elderly guests do not know how to scan a QR?+
Print a one-line instruction under the code — "Point your phone camera at the square, tap the yellow notification." Every phone from iOS 11 (2017) and Android 8 (2017) onward reads QRs natively. For older phones, the camera app in Google Photos also works. In our experience, at Malaysian weddings the aunties who are hesitant at the tea ceremony are the loudest uploaders by the dinner.
How many photos will 200 guests actually upload?+
Wedding averages, based on 100+ LivJrny events: 6-12 photos per guest across the day, so a 200-person wedding lands around 1,500-2,400 uploads. Multi-day weddings (Nikah + tea ceremony + banquet) can hit 4,000+. Your plan quota accounts for this — Pro is unlimited, Basic is a single event 500-upload cap.
Can we hide the live wall until after the first dance?+
Yes. Every event has a "hold uploads on the wall" toggle in the display settings. Uploads still come in and save to your gallery; they just do not appear on the projector until you flip it back on. Useful if you want the wall to launch as a surprise reveal after the toasts.
What happens to our photos if we cancel LivJrny after the wedding?+
Full-resolution ZIP download stays available for 6 months on Pro+, 30 days on Pro. Download the ZIP once, and you own the originals forever. We do not delete anything without email warning.
Does LivJrny work for destination weddings overseas?+
Yes — the platform runs in every country that has HTTPS access to Cloudflare. Guests scan the same way, regardless of local network. If your venue has weak wifi, guests still upload from their mobile data; uploads queue in-browser if signal drops and resend when it returns.
Is there a limit on video length or file size?+
Individual videos are compressed in the browser before upload — the tool caps at ~200 MB post-compression, which is roughly 3 minutes of 1080p or 15 seconds of 4K. Photos are compressed to 4K max long-edge. This keeps uploads under a minute even on venue wifi.