Frequently Asked Questions
Everything about collecting guest photos, live photo walls, albums, seating charts and plans.
Getting started
What is LivJrny? +
LivJrny is an event photo platform. Your guests upload photos through a QR code, you display them live on a big screen, and afterwards you turn them into a photo book, all in one place.
How does it work? +
Three steps: create your event and get a unique QR code, guests scan it and upload from their phone browser, and every photo lands in your private gallery ready to curate, display or print.
Do I or my guests need to install an app? +
No. Everything runs in the browser. Guests scan the QR code with their normal phone camera and the upload page opens instantly on iPhone or Android.
Which languages does LivJrny support? +
English, Bahasa Melayu, Simplified Chinese and Traditional Chinese, for both your dashboard and the guest-facing pages.
Is LivJrny only for weddings? +
No. It works for corporate dinners, birthdays, kids parties, engagements, baby showers, graduations, anniversaries and memorials. You control the branding and the gallery for any event.
Guests & uploads
How do guests share their photos? +
They scan your event QR code, pick photos from their camera roll or take one on the spot, add their name and an optional caption, and upload. It takes seconds.
Can guests upload videos too? +
Yes. Pro supports 30-second clips and Pro+ removes the length limit. Videos are compressed on the guest's phone before upload, so they stay fast on venue Wi-Fi.
Can guests leave written wishes? +
Yes. The private guestbook lets guests send text, photo or video messages straight to you, hidden from the public gallery.
Can I moderate what appears in the gallery? +
Yes. You can review, hide or delete any upload, and pause guest uploads entirely at any time.
Can I organise uploads into folders? +
Yes. Gallery folders let you split uploads by moment (ceremony, dinner, after-party), each with its own QR code for targeted uploads.
How many photos can guests upload? +
The free trial includes 50 guest uploads for one event. Pro and Pro+ have unlimited guest uploads.
Live photo wall
Can I show guest photos live during the event? +
Yes. Open the live display link on any screen, laptop, TV or projector, and new uploads appear in real time.
What display styles are available? +
Slideshow, mosaic and spotlight modes, with a built-in QR overlay so guests can join in straight from the screen.
Can I stop someone else from opening my live display? +
Yes. Pro plans can lock the display behind a PIN.
Does the live wall need special hardware? +
No. Anything with a browser works: a laptop plugged into the venue projector is the usual setup.
Photo albums & printing
Can I turn the photos into an album? +
Yes. The album editor lets you arrange photos on grid, creative and two-page spread layouts, add text in 49 fonts, and decorate with frames, masks and vector elements.
Can the album be created automatically? +
Yes. One click generates an album from your event photos, picking templates, frames and tilts, which you can then fine-tune.
Can I print my album? +
Yes. Export a print-ready PDF in A4, Letter or Square sizes and take it to any print shop, or share the album online via link or QR code.
Can guests view the finished album? +
Yes. Share a private link and guests can flip through the album in their browser like a real book.
Can I use my travel photos too? +
Yes. The travel log uploads photos on the go with automatic GPS tagging, so you can build albums by place as well as by event.
Seating & event pages
Can I build a seating chart? +
Yes. Pro+ includes a drag-and-drop seating builder with your venue layout, round, rectangular and custom tables, and chair-by-chair guest assignment.
How do guests find their seat? +
Print one QR code at the entrance. Guests scan it, type their name, and see their table highlighted on the actual venue layout. Personalized invite links even skip the search.
Can I make an invitation page? +
Yes. Every event can have a public page with your story, schedule, venue map, RSVP form, gift registry, FAQ and countdown, built with a drag-and-drop editor.
Does LivJrny handle RSVPs? +
Yes. The built-in RSVP form supports plus-ones and feeds your guest list, and personalized links arrive with the RSVP pre-filled.
Can helpers work on the seating with me? +
Yes. Invite collaborators to arrange tables while your walls and venue decor stay locked. Collaborators do not need a paid plan.
Plans, billing & data
How much does LivJrny cost? +
You can start free with one trial event, 50 guest uploads and 3 albums. Pro is $19/month or $179/year; Pro+ is $39/month or $369/year.
What does Pro add over the free plan? +
Unlimited events, uploads, albums and pages, video uploads, 30-day event file retention and a PIN lock for the live display.
What does Pro+ add over Pro? +
Venue setup with map picker, guest list and RSVP management, the seating chart builder, invitation pages, personalized invite links with seat finder, unlimited video length and 6-month retention.
Which payment methods do you accept? +
Cards via Stripe, and Malaysian online banking (FPX) via Billplz.
How long are my event files stored? +
Pro keeps event files for 30 days after the event and Pro+ for 6 months. You can download your full gallery at any time before then.
Are my photos private? +
Yes. Galleries and albums are private by default and reachable only through unguessable links you share. Nothing is public unless you make it public.
Still have a question? Contact us.